Return Policy

Return Window

Customers may request:

  • A refund, or
  • An exchange/store credit

within 15 calendar days from the date the order is marked as delivered by the shipping carrier.

After 15 calendar days, all sales are considered final, and no refunds, exchanges, replacements, or store credits will be issued under any circumstances except where required by law.

2. Eligibility Requirements

To qualify for a return or exchange, ALL of the following conditions must be met:

Item Condition

Returned merchandise must be:

  • Unworn
  • Unused
  • Unwashed
  • Odor-free
  • Free of stains, makeup, deodorant marks, smoke, pet hair, or damage
  • In original condition with no alterations
  • Returned with all original tags, packaging, accessories, inserts, and labels attached

Beater Co. reserves the sole right to determine whether merchandise meets return standards.

3. Non-Returnable / Final Sale Items

The following items are strictly non-returnable and non-exchangeable:

  • Final sale items
  • Discounted or clearance merchandise
  • Limited releases or exclusive drops
  • Gift cards
  • Socks, undergarments, or personal-use items
  • Custom, personalized, or made-to-order products
  • Items marked “Final Sale”
  • Mystery boxes or bundle packs
  • Products damaged through customer misuse, negligence, or improper care

No exceptions will be made.

4. Return Authorization Required

All returns and exchanges require prior authorization from Beater Co.

Customers must contact:
[Insert Support Email]

before sending any merchandise back.

Unauthorized returns may be:

  • Refused,
  • Returned to sender at the customer’s expense, or
  • Discarded without refund.

5. Proof of Purchase

A valid proof of purchase is required for all claims, including:

  • Order confirmation number
  • Receipt
  • Email confirmation
  • Associated customer account information

Beater Co. reserves the right to deny returns that cannot be verified.

6. Inspection & Approval Process

All returned merchandise is inspected upon receipt.

If an item does not meet return standards, Beater Co. may:

  • Reject the return,
  • Issue a partial refund,
  • Return the item to the customer at their expense, or
  • Refuse future service.

Customers attempting fraudulent returns may be permanently banned from future purchases.

7. Refund Terms

Approved refunds will be issued only to the original payment method used during purchase.

Important Conditions:

  • Original shipping charges are non-refundable.
  • Route protection, customs fees, duties, taxes, and handling fees are non-refundable.
  • Beater Co. is not responsible for delays caused by banks or payment processors.
  • Refund processing may take 5–15 business days after approval.

If a package is refused, unclaimed, or undeliverable due to customer error, original shipping costs and return shipping fees will be deducted from any approved refund.

8. Exchange Terms

Exchanges are subject to product availability.

If the requested replacement item is unavailable, Beater Co. may issue:

  • Store credit, or
  • A refund at its sole discretion.

Beater Co. does not guarantee inventory availability for exchanges.

9. Return Shipping Responsibility

Customers are fully responsible for:

  • Return shipping costs
  • Shipping insurance
  • Tracking confirmation

Beater Co. is not responsible for lost, stolen, delayed, or damaged return shipments.

We strongly recommend using a trackable and insured shipping method.

10. Damaged, Defective, or Incorrect Items

Customers must report damaged, defective, or incorrect items within 48 hours of delivery.

Claims submitted after 48 hours may be denied.

To file a claim, customers must provide:

  • Order number
  • Clear photos of the item
  • Photos of packaging
  • Description of the issue

Normal wear, misuse, accidental damage, improper washing, or failure to follow care instructions are not considered manufacturing defects.

11. Chargebacks & Payment Disputes

Customers agree to contact Beater Co. before initiating any chargeback or payment dispute.

Fraudulent or abusive chargebacks may result in:

  • Permanent account bans
  • Cancellation of future orders
  • Collection efforts where legally permitted

Beater Co. reserves the right to submit evidence to payment processors to dispute illegitimate claims.

12. Refused Deliveries & Failed Shipments

If a customer refuses delivery or provides an incorrect shipping address:

  • Original shipping charges will not be refunded
  • Return-to-sender fees may be deducted
  • Orders may be treated as final sale if the package is unrecoverable

Customers are responsible for ensuring shipping information is accurate at checkout.

13. International Orders

International customers are responsible for:

  • Customs duties
  • Import taxes
  • VAT
  • Brokerage fees
  • Compliance with local import laws

Beater Co. is not responsible for customs delays, seizures, or additional charges imposed by international authorities.

International shipping fees are non-refundable.

14. Abuse Prevention

Beater Co. monitors return activity to prevent fraud and policy abuse.

We reserve the right to:

  • Refuse service
  • Limit returns
  • Cancel orders
  • Deny refunds or exchanges

for customers exhibiting suspicious, excessive, or fraudulent behavior.

15. Limitation of Liability

To the fullest extent permitted by law, Beater Co. shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Lost profits
  • Shipping delays
  • Carrier errors
  • Third-party service failures

Total liability shall not exceed the original purchase price of the product.

16. Policy Changes

Beater Co. reserves the right to modify this Return & Exchange Policy at any time without prior notice.

The version posted on our website at the time of purchase governs the transaction.